PROJECT MANAGEMENT METHODOLOGIES

CRM Technology has senior Project Managers conversant with various project management methodologies. Our project managers and Business Analysts have extensive experience in the industry and have proven track record of delivering successful projects within time and budget. Some of the methodologies used in delivering projects are:

DMAIC
RAD
SDLC
Change Management Process
GOVERNANCE

DMAIC process of Six Sigma

DMAIC process consists of the following stages:
DEFINE
MEASURE
ANALYZE
IMPROVE
CONTROL

DEFINE

MEASURE

ANALYZE

IMPROVE

CONTROL

Rapid Application Development (RAD)

RAD (Rapid Application Development) methodology is used in developing eCommerce sites. Business analysts will work with the customer to understand the functionality needed, the look and feel of the site and how transactions will be processed and tracked. We will use 'Iterative prototyping method' to refine what we understand and then create a prototype that reflects exactly the way the customer wants the web page to look like.

Software Development Lifecycle (SDLC)

Software development projects go through the lifecycle of:

System Analysis
System Design
Build & Test (Development and QA)
Deploy
Support and Maintenance.

Our project managers who deal with Software development have extensive experience in managing the above stages and taking software projects to successful conclusion within time and within budget.

 

Change Management

Change Management is an integral and critical part of any project where users will have to move from the legacy way of doing things to the 'new way' of doing things. Successful change management planning reduces resistance to change. Change Management goes through the following phases:

Prepare
Implement
Manage

As the project moves through the Define, Measure, Analyze phase, project managers must identify areas of change and prepare to implement the change and plan for associated training and process change that may be needed by the users. As the project moves through the Improve phase, project managers must implement these changes, complete training and get the users ready to use to the new systems with the new processes. As the project moves into Control phase project managers must manage the issues that arise from the changes instituted and ensure that these issues are resolved quickly and to the satisfaction of the users.

 

GOVERNANCE

CRM Technology project managers are experienced in overall Governance of a project from a PMO (Project Management Office) perspective. They will guide and drive the project based on Priority, Content, Cost/Benefit analysis. Project managers will manage the scope, timeline, resources and dollars within the parameters set by the company management.

Governance related milestones consist of:

Commitment from Management to go ahead with the project
Commitment from Business that the concept is sound and to continue with the project
Commitment from IT that the proposed technical solution is sound and to continue with the project
Review Development milestones (Design, Development, QA)
Review Deployment schedule and timeline
Post Project assessment, ROI reconciliation.

 

 

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